1. Information We Collect
We collect information you provide directly to us, including when you contact us through our website, request a consultation, or engage our services. This may include your name, email address, phone number, company name, and details about your business enquiry.
2. How We Use Your Information
We use the information we collect to respond to your enquiries, provide our consulting services, send relevant communications about our services and insights where you have agreed to receive them, and improve our website and service delivery. We do not sell your personal information to third parties.
3. Information Sharing
We may share your information with our team members who need it to deliver services to you, and with trusted service providers who assist in our operations (such as our email platform). We require all third parties to respect the security of your data and treat it in accordance with applicable privacy laws.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes secure data transmission, access controls, and regular security reviews.
5. Your Rights
Under the Australian Privacy Act 1988, you have the right to access personal information we hold about you, request correction of inaccurate information, and make a privacy complaint. To exercise these rights, please contact us at info@gains5.com.au.
6. Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser. Note that disabling cookies may affect website functionality. Our careers and event enquiry forms use Cloudflare Turnstile to check that a person, not an automated program, is submitting them; Turnstile receives your IP address and signals from your browser for that purpose.
7. Job Applicants
If you send an expression of interest through our careers page, we collect your contact details, your CV and any other files or information you choose to send, including any sensitive information you choose to include, such as your Aboriginal or Torres Strait Islander status or health information. We use it only to consider you for current and future roles. It is emailed to our hiring team, and we keep it for 12 months, after which it is deleted. We never share your CV with clients or any other organisation, other than the service providers named in section 9 that deliver it to us.
8. Event Enquiries
If you give us your details through our event enquiry form (for example by scanning the QR code on a Gains5 business card or at an event), we collect your name, phone number, email address, company, anything you choose to tell us about your interests, and the date and time you sent it. We use these details to follow up on your enquiry. We only send you news and updates from Gains5 if you tick the box asking for them, and you can unsubscribe at any time. Your details are emailed to our team and kept in a secure file on our website hosting, outside the public website, for as long as we need them to follow up and manage our relationship with you.
9. Overseas Disclosure
Some of the service providers we use to run our website and deliver your enquiries and applications are based overseas or store information overseas, including Resend (email delivery, United States), GoDaddy (website hosting, including the careers and event enquiry forms, on servers outside Australia) and Cloudflare (website security). Our email is hosted by Microsoft 365.
10. Contact Us
For any privacy-related enquiries, please contact our Privacy Officer at info@gains5.com.au or Suite 904, 84 Pitt Street, Sydney NSW 2000.